Report a Problem or Ask for Help

The purpose is to submit problem tickets for all FCLA services. The tickets can be either to report problems with or to ask questions about the functionality of these services. In addition, use RT for requesting table and other configuration changes.

Exceptions: Use FCLLIST for reporting when the systems are down. This communication method reaches the broadest audience at FCLA and insures the fastest response.

Use the Module listservs (e.g., CIRCLIENT or FCLA-SFX-METALIB) to ask questions of or have discussions with other SUL libraries about how they are using certain functionality or setting up workflows. If a problem/question remains unresolved after discussion, use RT.

Authorization: Submissions are allowed only from authorized users based on email addresses. RT can be used by either logging into the system here or by submitting a ticket to the appropriate email queue.

Log on to RT: FCLA Problem Reporting System

To submit a ticket, email the queue:

Acquisitions Help Desk acq@prb.fcla.edu
Authorities Help Desk auth@prb.fcla.edu
Cataloging Help Desk cat@prb.fcla.edu
Circulation Help Desk circ@prb.fcla.edu
Course Reserves Help Desk reserves@prb.fcla.edu
Data Warehouse Help Desk dw@prb.fcla.edu
Digitool Help Desk digitool@prb.fcla.edu
Endeca Help Desk endeca@prb.fcla.edu
ERTS Help Desk erts@prb.fcla.edu
E-Resource Help Desk eresource@prb.fcla.edu
FCLA Web Home Page Help Desk fcla_web@prb.fcla.edu
Florida Digital Archive Help Desk fda@prb.fcla.edu
General Aleph Help Desk other-aleph@prb.fcla.edu
Indexing Help Desk indexing@prb.fcla.edu
Mango Help Desk mango@prb.fcla.edu
MetaLib Help Desk metalib@prb.fcla.edu
Metalib-IRDs Help Desk Metalib-IRDs@prb.fcla.edu
OPAC Help Desk opac@prb.fcla.edu
Palmm Help Desk palmm@prb.fcla.edu
Permissions Help Desk permissions@prb.fcla.edu
Printing-Reports Help Desk printing-reports@prb.fcla.edu
Serials Help Desk serials@prb.fcla.edu
SFX Help Desk sfx@prb.fcla.edu
Upgrade v19 Help Desk upgrade@prb.fcla.edu

Need help using RT?
RT Instructions

How to Create a Library Staff User

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